Email

In the control panel, open Email Accounts, enter the part before the @ and press Create Email Account. A password is generated for it, which you can change there. Webmail works at once; receiving mail from outside can take up to 30 minutes. A "mailbox does not exist" bounce in that time is normal and stops by itself.

Set a new one in the control panel, Email Accounts, next to the mailbox. Old passwords cannot be shown or recovered, only replaced. The new password works at once; enter it in your mail apps and phone too.

Yes: Email Accounts, Options > Change Mailbox Name. The mail in it stays.

Each mailbox holds 10 GB. When it is full, new mail is rejected and the sender gets a bounce; that mail is not kept, so ask the sender to send it again once there is space. To free space:

• empty Trash and Spam (deleted mail stays in Trash and still counts);
• delete old or large mails, and old Sent items;
• keep a local copy in your mail program and delete it from the server.

Webmail shows how much is used at the bottom left. If you need more than 10 GB, write to us.

Yes, once switched on: Email Accounts, Options > Enable Subaddresses (takes about 30 minutes). Mail to box+tag@yourdomain.lk then arrives in box@yourdomain.lk, in a folder named "tag".

In the control panel, Forwarders. The address you forward from can be a mailbox or only a forwarder. Catch-all Forwarders take mail sent to any address on your domain that has no mailbox or forwarder, which catches misspelt addresses. New forwarders take up to 30 minutes to start.

Most often the mail was classed as spam and therefore not forwarded. Lower the level in the control panel's Junk Mail Filters, or allow that sender there.

Please do not press "spam" on forwarded mail in Gmail, Outlook or Hotmail: it reports our servers as the sender of the spam and hurts delivery for everyone. Use a filter, or unsubscribe at the source.

In the control panel, Autoresponders, or in webmail under Settings > Vacation, with subject, text, start and end date. It can take up to 30 minutes to start, and answers each sender at most once in 8 hours.

At webmail.lunida.net, with the full email address and the mailbox password. From the control panel you can also open it without the password: Email Accounts, Options > Webmail.

In webmail, Settings > Identities, then the address.

Contacts: Address Book > Import, as .csv or vCard. Mail: select the mails (Select > All for a whole folder), More > Download, Mbox format; you get a zip that can be imported again with More > Import.

Outlook usually sets itself up from the email address and password. If not, choose manual setup, enter the settings, and tick "My outgoing server (SMTP) requires authentication".

In the control panel, Email Accounts, Options > Account Setup has a "Download iOS Mobile Profile" button that sets the mailbox up on the device. Or add it by hand: Settings > Apps > Mail > Mail Accounts > Add Account > Other.

Settings > Mail > Accounts > the account > Account > Advanced > IMAP Path Prefix: leave it empty or enter INBOX. If that does not help, remove the account and add it again.

Add account > Other > your email address > Personal (IMAP), then the server names and ports from the settings.

Yes. In Gmail, Settings > Accounts and Import > Send mail as > Add another email address. Enter smtp.yourdomain.lk, port 465, SSL, the full address and the mailbox password. Gmail sends a code to the mailbox to confirm.

The free SSL certificate is not active yet for your domain. Do not switch encryption off or accept the warning; write to us and we activate it, which takes about 30 minutes.

Check that the username is the full email address, the password is right, the outgoing server is smtp.yourdomain.lk on port 465 with SSL/TLS, and that outgoing mail uses authentication. If it still fails, send us a screenshot of the error, the sending address, the recipient, the time and any bounce text.

Per mailbox and 24 hours: 8,000 messages, 10,000 recipients in total and 2,000 different recipients; one message can go to at most 100 addresses. A new mailbox can send 50 a day for its first 7 days. A message can be up to 50 MB in total; attachments in webmail up to 32 MB. Mail sent by a website's PHP mail() is limited to 500 a day per site.

Newsletters and bulk mail do not belong on the mailboxes; use a mailing service such as Mailchimp, Brevo or Mailjet.

The mailbox was blocked because it sent what looked like spam, usually because its password was stolen. Change the password at once and write to us to have it unblocked.

The recipient's address is wrong or misspelt, or the recipient's domain cannot receive mail. Check the spelling first; otherwise the problem is on the recipient's side.

Your domain should have SPF, DKIM and DMARC records. With our nameservers:

• SPF is added automatically to new hosting;
• DKIM: control panel, DomainKeys, choose the domain, enter any selector name (the month, for example), Add Signature; the DNS record is added for you;
• DMARC: control panel, DMARC Wizard, choose the domain, policy "None" to start, Add DMARC.

If you also send through another service (Google Workspace, Microsoft 365, Mailchimp), it has to be in the same SPF record, not a second one; write to us for the exact text. If your DNS is somewhere else, we send you the records to add there. mail-tester.com shows how a test mail scores.

In the control panel, Junk Mail Filters sets how strict filtering is, and "Allow by Sender" lets one address (name@domain) or a whole domain (*@domain) through. If a mail still goes astray, send us its full headers.

Yes, as part of our free move. Copying deletes nothing at the old provider and causes no downtime; it takes about 30 minutes for a mailbox of 1-2 GB and can be run again later to pick up new mail without duplicates. We need the old mail server name (the old provider knows it, often mail.yourdomain.lk), each mailbox address and its password. Change the nameservers only after the copy has finished; then we copy once more.

Turn on two-step verification in that account and create an App Password (Google Account > Security > App passwords; for Microsoft at account.live.com/proofs/manage). Send us the App Password instead of your normal password.

Work accounts cannot be copied automatically. In Outlook, export the mailbox to a .pst file (File > Open & Export > Import/Export), set up the new mailbox in Outlook and import the .pst into it.