SupportHow can we help?
The addresses and settings you need, answers to the common questions, and a person at support (at) lunida.net when those are not enough.
Email supportGuides
Mailboxes, forwarding, webmail, mail apps and phones, sending limits and spam.
Domains and DNS
Nameservers, DNS records, subdomains, redirects and domain problems.
SSL, CDN and speed
Free SSL, https and the padlock, the CDN cache and making a site faster.
Websites
Files, .htaccess redirects, error messages, hacked sites, backups and moving to us.
WordPress
The WordPress tools, staging, the site address, common errors, caching and forms.
Databases, FTP, SSH and PHP
For building and maintaining sites yourself: databases, FTP, SSH, PHP and scheduled tasks.
Your new server
Setting up your own server with our setup script: SSH key, DNS, the run, the first login and help from us.
Addresses
| Control panel | cp.lunida.net |
|---|---|
| Webmail | webmail.lunida.net |
| Platform status | status.lunida.net |
| Nameservers | ns1.lunida.net ns2.lunida.net ns3.lunida.net ns4.lunida.net |
| Support email | support (at) lunida.net |
Email settings
For Outlook, Thunderbird, Apple Mail or the mail app on your phone. Replace yourdomain.lk with your own domain.
| Username | you@yourdomain.lk/com/net |
|---|---|
| Password | ******** |
| Incoming mail (IMAP) | imap.yourdomain.lk : 993 |
| Outgoing mail (SMTP) | smtp.yourdomain.lk : 465 |
| Security | SSL/TLS |
| Authentication | Encrypted password |
The username is your full email address and the password is the password of that mailbox. Incoming and outgoing mail both need the username and password. If your app asks, choose IMAP: your mail stays on the server and looks the same on every device. The same settings are shown in the control panel for each mailbox.
Questions and answers
Where do I log in?
At cp.lunida.net, with the login we sent you when your hosting was set up. Your websites, email, DNS, databases and apps are all managed there.
How do I read my email in a browser?
Go to webmail.lunida.net and log in with your full email address and the password of that mailbox.
How do I set up email on my phone or computer?
Add a new account in your mail app and enter the email settings above. If the app offers to find the settings by itself and fails, choose manual setup.
How do I use a domain I registered somewhere else?
At the company where the domain is registered, change its nameservers to ns1.lunida.net, ns2.lunida.net, ns3.lunida.net and ns4.lunida.net. If only two are allowed, use the first two.
I changed the nameservers but my site does not show yet.
A nameserver change can take 24 to 48 hours until every network sees it. If your site still does not show after two days, write to us and tell us the domain.
Can you move my existing website to Lunida?
Yes, free of charge, from cPanel, Plesk, DirectAdmin or plain FTP. Send us the login to your old hosting or a full backup, and the list of your domains. Keep the old hosting running until you have checked the site with us and the nameservers are changed.
How do I pay?
By bank transfer in rupees to our Commercial Bank account; we send you the account details with your order. From abroad, transfer the exact rupee amount with all charges paid on the sending side (SWIFT option OUR), or pay in your own currency through Wise; contact us for that. Transfers are matched by hand, so your hosting or domain starts once the payment has arrived, not instantly.
Can I change the PHP version?
Yes, for each website, in the control panel.
How do I make a backup?
Take a full backup of your files and databases from the control panel whenever you like.
I forgot my control panel password.
Write to us from the email address your account was set up with, and tell us the domain. We help you back in.
How do I create a new email address?
In the control panel, Email Accounts: enter the name and press Create Email Account. It can take up to 30 minutes before it receives mail from outside. More in the Email guide.
I forgot the password of my email.
Set a new one in the control panel, Email Accounts, next to the mailbox. Old passwords cannot be shown, only replaced. Then enter the new one in your mail apps and phone.
My mailbox is full.
Each mailbox holds 10 GB; when it is full, new mail bounces back to the sender. Empty Trash and Spam and delete large old mails. More ways to free space.
My emails land in the recipient's spam folder.
Your domain needs SPF, DKIM and DMARC records; with our nameservers you set them up in the control panel in a few clicks. How.
My website shows "not secure".
The free SSL certificate needs your domain on our nameservers and about 30 minutes after activation. If the certificate works but the padlock is still missing, the page loads some files over http://. SSL guide.
My website is down or shows an error.
Look at status.lunida.net first, then at the error log in the control panel. What each error message means: Site down and error messages.
I think my website was hacked.
Write to us at once, and change your passwords: control panel, WordPress administrators, database and FTP. What else to do.
How can I see my website before the domain points to you?
On its temporary URL, shown in the control panel, or under its real name with the hosts file on your computer. How.
I forgot my WordPress password.
Use "Lost your password?" on the login page, or set a new one in the control panel: WordPress Users, Manage > Change Password.
My contact form does not send email.
The form's From address must be at your own domain. Best is to send through a mailbox with an SMTP plugin. How.
Can I run Node.js or Python?
No, our hosting runs PHP (versions 5.3 to 8.5) with MariaDB databases. A React or Vue app built as static files works. Details.
In which languages can I write to you?
Sinhala, Tamil or English, whichever you prefer.
Still stuck?
Write to support (at) lunida.net in Sinhala, Tamil or English. Tell us your domain and what you see; a screenshot helps.
support (at) lunida.net